How can we help?

I forgot my password

On the app's sign-in screen, tap Forgot password? and enter the email you signed up with. We'll email you a link to choose a new password. If it doesn't arrive within a few minutes, check your spam folder.

How do I delete my account?

In the app, open the Me tab and choose Delete account. This permanently deletes your account and personal data, including your journal, progress, and your community posts and comments. It can't be undone.

Deleting your account doesn't cancel a subscription with Apple or Google; see Purchases and refunds. Can't open the app? Email us from your account's address and we'll delete it for you.

Can I get a copy of my data, or correct it?

Yes. Email us from the address you use with Coached Days and we'll send you a copy or fix what's wrong, usually well within a month. The privacy policy lists all your rights.

Who can read my journal?

Only you. Not other members, and not your coach.

How do I report a post or comment?

Tap the ••• menu on the post or comment, choose Report and pick a reason. The coach's moderators review every report within 24 hours. Content that breaks our community rules is removed, and so are people who post it.

How do I block someone?

Tap the ••• menu on one of their posts or comments and choose Block user. You won't see each other's posts and comments any more. They aren't notified.

A moderator didn't act on my report

Email us with the coach's name and what you reported, and we'll look into it.

Someone is in danger

If someone is at immediate risk, contact your local emergency services first. Then report the content in the app so moderators can act.

How do I contact my coach?

Post in your coach's community: your coach and their team read along. Coached Days doesn't have private messages yet, so for something personal, use the contact details your coach shares on their own website or social profiles. If you can't reach them, email us.

How do I switch to another coach?

Open the Me tab and tap Switch coach. You can follow more than one coach.

Why can't I open tomorrow's day yet?

Programs open one day at a time, at midnight in your phone's time zone. It keeps the pace gentle and gives each day room to land.

How do I cancel a subscription?

iPhone: open Settings, tap your name, then Subscriptions. Or visit apps.apple.com/account/subscriptions.

Android: open the Google Play app, tap your profile picture, then Payments & subscriptions. Or visit play.google.com/store/account/subscriptions.

How do I ask for a refund?

We can't issue refunds ourselves, because Apple and Google process the payment. iPhone: request one at reportaproblem.apple.com. Android: follow Google Play's refund help.

I bought a program but can't open it

Make sure you're signed in with the same Coached Days account, then use Restore purchases in the app. Still stuck? Email us with the date of purchase; please don't send card details.

How do I become a coach on Coached Days?

Coaches apply and are approved by us. Applications open soon; until then, see For coaches for how to get in touch.

Where do I build my programs?

On the coach dashboard on this website. Sign in with the same account you use in the app.